Packtora Privacy Policy

Last updated: 2026

Packtora respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how users can contact us regarding privacy concerns.

1. Information We Collect

When you use Packtora, we may collect the following information:

• Name or nickname
• Recipient name
• Phone number
• Email address
• Delivery address
• Region, province, city, and barangay
• Street, landmark, and delivery notes
• Map pin, map link, or place label
• Order details
• Payment method and payment reference when applicable
• Bug report or feedback information when submitted

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders and delivery requests
• Save your delivery profile
• Contact you about your orders
• Improve app features and customer support
• Help admins manage orders and services
• Review bug reports and feedback

3. Location and Map Pin

Packtora may ask you to provide a map pin or location link to help with delivery accuracy. This information is used only for order and delivery purposes.

4. Photos and Uploaded Files

If the app allows uploading screenshots, proof of payment, or bug report images, those files are used only for the related request, order, or support concern.

5. Data Sharing

We do not sell your personal information. Your information may be shared only with authorized admins, sellers, riders, or service providers when needed to complete your order or service request.

6. Data Security

We use reasonable security measures to protect your information. However, no system is completely secure, so please keep your account and password safe.

7. Account Deletion

You may request account deletion through the app. Some order records may be retained when needed for business, legal, payment, or transaction history purposes, but personal account data may be removed or anonymized where appropriate.

8. Contact

For privacy questions or account deletion concerns, please contact Packtora support.